Leadership Styles Of Starwood Hotels - 1617 Words

Leadership Styles Within Starwood A customer contact center (CCC), is a dynamic, diverse and powerful support component, working behind the scenes for Starwood Hotels and Resorts Worldwide, Inc. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences, including a vacation ownership segment (starwoodhotels.com, n.d.). Their hotel brands include: Westin, Sheraton, W Hotels, Aloft, Element, LeMeridien, Four Points by Sheraton, The Luxury Collection and St. Regis (starwoodhotels.com, n.d.). With an estimated market value of nearly twelve billion dollars, comprised of ten brands in over one hundred countries, offering 1,270 properties, with over 180,000 employees, this company has a huge presence on the world stage. Like any company competing to stay in the lead, Starwood faces number of challenges, including leadership. For the purpose of this paper, we will take a closer look at leadership styles, specific to Starwood Hotels Resorts customer contact center loc ated in Cork, Ireland. This call center is strategically placed and handles a multitude of services and work, including incoming calls, e-mail correspondence inquires and reservation requests, Platinum concierge services and even customer service complaints from around the globe, with a primary focus on Europe, Asia and the Middle East (EAME). The employees represent over fifty countries, offering customer service in twelve languages from this customer contactShow MoreRelatedCharacteristics Of Starwood Hotels And Resorts1675 Words   |  7 PagesThe life and growth of Starwood Hotels and Resorts is unique. There are nine different characteristics of Starwood that make the hotel chain unique. Those characteristics are portrayed through their nine different brands, The St. Regis, The Luxury Collection, The Westin, The Le Meridien, W Hotels, Element, Four Points by Sheraton, Aloft, and IIT Sheraton. Starwood’s loyalty program, and their presence throughout the United States and overseas also sets them apart from the competition. As an agentRead MoreStarwood Hotels And Leisure Industry1755 Words   |  8 PagesStarwood Hotels Resorts is a Fortune 500 company specializing in the hotel and leisure industry. As noted by their website and Hoovers.com, it currently operates close to 1,300 properties across 100 countries while employing about 188,000 employees. The company was founded back in 1969 by Barry S. Sternlicht, and is headquartered in Stamford, Connecticut. The company, is comprised of nine brands of which own and lease hotels and resorts. Starwood currently operates under two segments, hotel businessRead MoreCompetitive Analysis - Hotel2391 Words   |  10 PagesCompetitive Analysis | Hotel Chains | | Marriott | Hilton Worldwide | IHG | Starwood | Brands | LuxuryThe Ritz-Carlton, Bulgari Hotels and Resorts, JW Marriott Hotels and Resorts, Gaylord Hotels, The Ritz-Carlton Destination Club, The Ritz-Carlton ResidencesUpscaleEdition Hotels, Renaissance Hotels, AC Hotels, Autograph Collection, Marriott Hotels and Resorts, Residence Inn by Marriot,Mid-scaleCourtyard by Marriott, Springhill Suites by Marriott, Fairfield Inn and Suites by Marriott, MoxyBudgetN/AExtendedRead MoreStarwood Hotel Profile2561 Words   |  11 Pagesfollowing you will find a brief discussion on Starwood Hotel and Resorts Worldwide’s mission and vision statement and a brief profile on the company. Mission Statement Starwoods mission is to consistently exceed our guests expectations in terms of the products and services we provide to our business and leisure travelers. We strive to create an experience that is responsive to our guests needs by using the information you entrust us with responsibly. Starwood is committed to respecting your privacyRead MoreAn Effective Leadership At Starwood Hotels Resorts Worldwide Inc.1539 Words   |  7 Pagesand charisma is electric. However the one thing I could not figure out was how to work with our Singapore office. Conflict I began working at Starwood Hotels Resorts Worldwide Inc in 2011. Upon being hired I knew I was going to face many challenges. It was a new industry for me and I had very little experience in Finance. In my first year at Starwood was spent doing â€Å"clean up† on old accounts, and rebuilding tarnished vendor relationships. My first year review was outstanding and I was praisedRead MoreW hotel development brochure Essay2348 Words   |  10 Pagespersonality and cutting-edge style of a boutique hotel with the distinct positioning of a contemporary, design-led lifestyle brand, W has created an entirely new segment in the hotel industry. Founded in New York City in 1998, W Hotels quickly achieved success as a New York phenomenon before evolving into the global powerhouse it is today. Signature programming, future-forward design and a devoted guest following, all backed by the power of Starwood Hotels and Resorts, have made WRead MoreA Comprehensive Analysis of Hyatt Hotels Corporation and How It Relates to Competition Within the Hotel Industry27390 Words   |  110 PagesA COMPREHENSIVE ANALYSIS OF HYATT HOTELS CORPORATION AND HOW IT RELATES TO COMPETITION WITHIN THE HOTEL INDUSTRY Table of Contents EXECUTIVE SUMMARY 1 EXTERNAL ENVIRONMENT ANALYSIS 3 General Environment 3 Demographic Segment 3 Technology Segment 7 Economic Segment 11 Political / Legal Segment 14 Socio-cultural Segment 16 Nature Segment 18 Global Segment 19 Industry Environment 21 Intensity of rivalry 21 Supplier power 22 Buyer Power 22 Threat of substitutes 22 Read MoreHow Best Western Hotels Can Remain The Market Leader Essay2422 Words   |  10 Pagescommissioned to examine ways that Best Western hotels can remain the market leader. Latest company results are good, demonstrating an average RevPar index of 110 (1) over the last four years however the competitors are not standing still. Day‘s Inn offer free breakfast and new competitors like Premier Inns are expanding globally. GLO and VIB are helping expanding the brand but more must be done to convince the public that Best Western is not merely a budget hotel chain. In addition newcomers like AirbnbRead MoreChanging Consumer Demand for International Hospitality Products1636 Words   |  7 Pagesgives some example of legislation, like various types of taxation and legislated methods of collection, city ordinances and zoning, health codes and inspectors, building code, etc. Consider the opening of China. This led to many opportunities for hotels as consume r travel more and their demand increased. An article (2003) published by the Hong Kong Trade Development Council stated that a war will inevitably affect consumer sentiment. The cost of production of goods and services will be influencedRead MoreCommunication in Hospitality Industry Essay4889 Words   |  20 PagesWalking) system 10 Know the staff better 10 More respect to staff 10 Conclusion 10 References: 12 Appendix 13 Executive Summary The purpose of this report is to identify, discuss and analyse one major managerial issue that occur in a hotel or resort property during the placement. This report also shows how good a student in understanding the managerial condition and even managerial issues that occurs in the property, also providing the discussion regarding the managerial issues from